how-tos · section Sign in

For customers.

What a customer user sees: their computers, approvals and tickets.

See the computers you were given
After you sign in, the strip names your login and the machines in your groups. The rest of the company stays with your provider.
Find one of your machines
The find box matches a name, a hostname, an address, a site, or a tag. Machines outside your groups are not in the list to begin with.
Show only your machines that need attention
The Needs attention tick hides machines that are fine. Clear it to see every computer you were given.
Show only your machines that are online
The online tick keeps machines that are up. Clear it to see every computer you were given, including the ones that are off.
Show your machines as one list
By group folds your machines under site, role, and type. Flat list is the same three machines in one list. The choice stays in this browser.
Choose cards or exceptions for your machines
List, cards, or exceptions. The same three computers, three ways to read them. The choice stays in this browser.
Focus your list on one site
The site picker keeps one site. Clear puts every site you can see back. The choice stays in this browser.
Copy your install link
The URL on the strip enrols a machine into your group. It stays in the company that invited you.
Inventory updates on your machines
Patches lists what your machines are missing. Approving an update and scheduling the install stay with your provider.
Ask your machines to report updates again
Scan my machines asks the agents that are online to inventory again. It does not install anything.
Read missing updates on your machine
Work › patches is this machine's inventory. Approving an update and scheduling the install stay with your provider.
Ask about one update on your machine
Ask on a row fills a question about that update. It does not send, and it does not approve.
A proposal you cannot run
A shell command waits on one of your machines. Shell is off for this login, so there is no approve button. Reject drops this copy only.
Reject every waiting proposal on your machines
Reject all clears every proposal still waiting on that machine. The first press only asks you to confirm. Nothing runs.
Show only the proposals that failed on your machines
The status menu keeps failed, or executed, and hides the rest. Nothing runs. There is no retry on this login.
Read the inbox on your machine
Inbox opens the proposals for the machine you have open. A command this login cannot run has reject and no approve.
Show only what is still waiting
The menu on the approvals rail hides cards that already ran or failed. Nothing is rejected.
See alerts on your machines
Alerts lists problems on the computers you were given. Rules, who was told, and accepting a known condition stay with your provider.
See resolved alerts on your machines
Open + acked hides an alert that already cleared. Resolved brings it back. Who was told stays with your provider.
Acknowledge an alert on your machines
Ack means you saw it. The alert stays open. Accept is not on this login.
Resolve an alert on your machines
Resolve closes an alert when the hub has not noticed the condition cleared. Accept is not on this login.
Leave a comment on your alert
Comment adds a note and leaves the alert open. Ack and resolve use the same box, and those comments are optional.
Your own settings
Settings is your sign-in: timezone, password, and this browser. The users table stays with your provider.
Read your dashboard
Dashboard counts the computers you were given: who is offline, what needs attention, and the one alert that is open.
Open one of your machines
The machine page you get is health, work, and history. Control, files, storage, and the actions tab stay with your provider.
Read the wireless tab on your laptop
A laptop whose last heartbeat includes a wireless network gets a network workspace. The recorder itself waits until the machine is online.
Read checks on your machine
Health › checks lists what your provider asked this machine to watch. You can read the results. You cannot add or push a check.
Read custom metrics on your machine
Health › custom metrics shows the URL a command on the machine posts to. You can copy it. You cannot create, edit, rotate, or remove one.
Read trends on your machine
History › trends is CPU, memory, disk, and network for one of your machines. Past a day the chart is hourly.
Read heartbeats on your machine
Work › samples is the recent heartbeats as a table. Newest first. You can export them. You cannot change the machine from here.
Read events on your machines
Events is the record for the computers you were given. Audit is not in this nav.
Show only one kind of event on your machines
The kind menu on Events narrows the list at once. The other kinds stay stored.
Read events on one of your machines
History › events is this machine only. The company Events page is every computer you were given.
Show only warnings on one of your machines
The severity menu on one machine hides info lines. The warning rows stay. Nothing is deleted.
Show one of your machines' events from the last day
Last 24 hours hides lines older than a day. They stay stored. Last 7 days brings them back.
Search events on one of your machines
The summary box keeps lines whose name or summary contains the word. The other lines stay stored.
See BE AI runs on your machines
BE AI runs lists investigations on the computers you were given. The month's totals and the token cost stay with your provider.
Search BE AI runs on your machines
The search box looks through the question, the result, and the machine. It only hides rows. It does not start an investigation.
Show BE AI runs for one of your machines
The machine menu keeps that machine's investigations and hides the rest. It does not start a run.
Show BE AI runs from a recent window
All time, the last day, the last week, or the last month. The menu only hides rows. It does not start a run.
Read one BE AI investigation on your machines
Click a run. The conclusion and the proposals open under the list. Opening it does not approve anything.
Ask BE AI about your machine
Discuss opens a thread on this machine. Send starts the investigation. A command this login cannot run comes back with reject and no approve.